help & downloads

Welcome to the help portion of the website.


This section provides troubleshooting tips related to the myOtto website. If you are having troubles connecting to the website, click Website Help for assistance.


As an Otto subscriber, you have access to exclusive downloads, including online user manuals and the standalone Otto Configuration Software, which allows you to personalize Otto without an Internet connection.


If you have a question that is not answered here, please do not hesitate to contact our support team:

PERSENTECH customers can use either our email or telephone contacts to initiate a request for technical and product support during regular business hours.
  • Messages that are left on the voice mail service will be responded to within one week or sooner
  • At this time, customer support will be provided in English only

Telephone:      1-888-647-4564

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