Welcome to the help portion of the website.
Here you will find links to support topics, subscriber downloads, and contact information.
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This section provides troubleshooting tips related to the myOtto website. If you are having troubles connecting to the website, click Website Help
for assistance.
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As an Otto subscriber, you have access to exclusive downloads, including online user manuals and the standalone
Otto Configuration Software, which allows you to personalize Otto without an Internet connection.
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If you have a question that is not answered here, please do not hesitate to contact our support team:
PERSENTECH customers can use either our email or telephone contacts to initiate a request for technical and product support during regular business hours.
- Regular business hours: Monday to Friday, 8:30 am to 5:30 pm CDT, excluding statutory holidays
- Messages that are left on the voice mail service will be responded to within one business day or sooner
- At this time, customer support will be provided in English only
Email: support@persentech.com
Telephone (Winnipeg): (204) 480-8809
Telephone (Ottawa): (613) 686-5531
Telephone (Alberta): (403) 388-4561
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